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Call for Chapter Proposals Chapter
Proposal Submission Deadline: February 5th, 2009 |
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Theoretical Advances and ICT-Enabled
Applications in E-Commerce To Be
Published by Springer Verlag in the Studies in Computational Intelligence Series Volume Editors: |
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Introduction
Services --not goods-- are considered a fundamental
source of competitiveness and the core of productivity in the 21st century. A
shift has occurred: goods, tangible resources and transactions have been
replaced by an emphasis on service, intangible resources and relationships.
Although the service sector accounts for more than 70% of total value added
in OECD countries, our understanding of services and robust research related
to service quality, customer satisfaction, service delivery and value
co-production lack a theoretical background. Due to the socio-technical,
organisational and multi-disciplinary natures of services and their
characteristics, service systems are highly complex to study and design. This
leads to a poor understanding as to how key decisions in fields such as
social sciences, mathematics, engineering and economics will impact the
service system to be innovative and value-creating. The application of
Information and Communication Technologies (ICT) has the potential to enable
the digital transformation of service activities into e-commerce models and
computational e-service components but these technologies can be improved
through novel intelligence techniques, models and methodologies to compete in
the new knowledge-based economy. Objectives
of the Book
Studies which address computational intelligence techniques,
socio-technical or organisational aspects of services are cordially invited
and particularly those that are ICT-enabled. All aspects of novel intelligent
services are of interest including e-commerce, e-services, value
co-production, service quality, customer satisfaction or service delivery.
Survey articles that emphasize the research and application of computational
intelligence in any of these domains are greatly welcome. Target
Audience
The primary target audience for the book includes researchers,
scholars and developers who are interested in computational intelligence and
services sciences with particular emphasis on e-commerce and e-service
models, tools and techniques. The book may include several volumes and will
be organized in self-contained chapters to provide greatest reading
flexibility. Topics
The book will cover a broad set of computational
intelligence techniques, with particular emphasis on Soft Computing this
includes the following methods such as (but not restricted to):
These
approaches should be applied to the following topics:
The topics to be
addressed include (but are not limited to):
Submission
of Chapter Proposals
Researchers and practitioners are invited to submit
(here) on or before February
5th, Title: A 5-15 word title
clearly conveying the chapter coverage. Submission
of Full Chapters
Authors of accepted proposals will be notified by March 10th, 2009 about the status of their proposals. Full chapters are
expected to be submitted by June 10th,
2009 through the online
submission system (here). All submitted chapters will be reviewed on a
triple-blind review basis. Careful preparation of the manuscripts will keep
production time short and ensure satisfactory appearance of the finished
book. Please prepare the manuscript using the author guidelines as follows: - Each chapter must be self-contained and not exceed
50 pages, Original artwork and a signed copyright
release form will be required for all accepted chapters. Important
Dates for Contributors
Inquiries can be forwarded by mail to: serviceware@led.insa-lyon.fr Volume Editors
About
the "Studies in Computational Intelligence" Series
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