############################ Call for Book Chapters ############################ Computational Intelligence in Services Sciences: Theoretical Advances and ICT-Enabled Applications in E-Commerce To be published by Springer Verlag in the "Studies in Computational Intelligence" Series http://serviceware.insa-lyon.fr/ciss.htm #################################################################################### Description ------------ Services --not goods-- are considered a fundamental source of competitiveness and the core of productivity in the 21st century. A shift has occurred: goods, tangible resources and transactions have been replaced by an emphasis on service, intangible resources and relationships. Although the service sector accounts for more than 70% of total value added in OECD countries, our understanding of services and robust research related to service quality, customer satisfaction, service delivery and value co-production lack a theoretical background. Due to the socio-technical, organisational and multi-disciplinary natures of services and their characteristics, service systems are highly complex to study and design. This leads to a poor understanding as to how key decisions in fields such as social sciences, mathematics, engineering and economics will impact the service system to be innovative and value-creating. The application of Information and Communication Technologies (ICT) has the potential to enable the digital transformation of service activities into e-commerce models and computational e-service components but these technologies can be improved through novel intelligence techniques, models and methodologies to compete in the new knowledge-based economy. Studies which address computational intelligence techniques, socio-technical or organisational aspects of services are cordially invited and particularly those that are ICT-enabled. All aspects of novel intelligent services are of interest including e-commerce, e-services, value co-production, service quality, customer satisfaction or service delivery. Survey articles that emphasize the research and application of computational intelligence in any of these domains are greatly welcome. The primary target audience for the book includes researchers, scholars and developers who are interested in computational intelligence and services sciences with particular emphasis on e-commerce and e-service models, tools and techniques. The book may include several volumes and will be organized in self-contained chapters to provide greatest reading flexibility. Topics ------- The book will cover a broad set of computational intelligence techniques, with particular emphasis on Soft Computing this includes the following methods such as (but not restricted to): * Neural Networks * Artificial Immune Systems * Intelligent Case-based Reasoning * Artificial Immune Systems * Fuzzy Logic * Ontologies * Genetic Algorithms * Reinforcement Learning * Multivalued Logic * Semantic Networks * Evolutionary Programming * Semantic Networks * Rough Sets * Knowledge Management * Intelligent Agents * Expert Systems * Swarm Intelligence * Neuro-Symbolic Approaches These approaches should be applied to the following topics * Service Understanding and Design * E-service * Service Dynamics and Strategy * E-commerce * Service System and Simulation * E-Business The topics to be addressed include (but are not limited to): * Complex Adaptive Service Systems * Computational Intelligence to Improve e-commerce Sites * Service Process, Operations and Productivity * Strategy Development and Implementation of e-commerce * Service Engineering and Innovations * Intelligence for Customer Grouping in e-services * Service Pricing and Marketing * Organizational and Managerial issues of e-service * Business Transformation * Social and psychological issues for e-services * Information and Knowledge Systems * Agent-mediated Markets and Auctions * Quality, Risk, and Management * Web-based Support Systems * Theoretical Foundations of e-services * Game Theoretic Analyses in e-commerce * Definition, Classification and Formalization of e-services * Economics of e-commerce * Modelling, Reasoning for Specifying * Business-oriented e-commerce * e-services and Artificial Intelligence Systems * e-commerce Adoption Models and Frameworks * Probabilistic Reasoning for Service Systems * e-Commerce Infrastructure * Internet Business Models and Adoption * The Regulatory Environment of e-Commerce * e-Business Models and Distributed Artificial Intelligence * Barriers (e.g., technical, social, political, legal) to e-commerce * Intelligent-based e-shopping, e-marketing and e-advertisement * National and Organizational Cultures Impacts on e-commerce * Focused Service Sectors i.e. consulting and personal training * Mobile e-commerce * e-Commerce Teaching and Learning * Distributed Artificial Intelligence in e-commerce Systems * measurement of e-commerce Readiness and Usage * Intelligence techniques for Classifying E-Commerce Websites * e-Security, Trust and Privacy of e-commerce * Economic and Game theoretic Design and Analysis * Computational Intelligence for Risk Analysis in e-commerce * Other Service Relevant Topics Important Dates for Contributors -------------------------------- Deadline for Chapter Proposals (Short Abstract): February 5, 2009 Notification of Acceptance/Rejection of Proposals: March 10, 2009 Deadline for Full Chapter Submission: June 10, 2009 Notification of Review Results: September 5, 2008 Deadline for Submission of Final Revised Chapters: October 15, 2008 Book Publication: End of 2009 Inquiries can be forwarded by mail to: serviceware@insa-lyon.fr Volume Editors -------------- - Youakim Badr (Main Contact: youakim.badr@insa-lyon.fr) INSA de Lyon, France URL: http://www.insa-lyon.fr/liesp - Ajith Abraham Norwegian University of Science & Technology, Norway URL: http://www.softcomputing.net - Aboul-Ella Hassanien Kuwait University, Kuwait URL: http://www.cba.edu.kw/abo - Kwei-Jay Lin University of California, Irvine, USA URL: http://gram.eng.uci.edu/~klin/